Frequently Asked Questions

Where can I use the Premium Gift Gallery rewards card?

To redeem your Premium Gift Gallery card please go to www.PremiumGiftGallery.com where you can choose from a variety of gifts from the online rewards catalog.

How do I accumulate points towards my Premium Gift Gallery?

Just play your favorite slots and video poker games with your C.A.N. club card every time, and you are automatically earning points. For video reel and reel, $1 coin in = 1 point. For video poker, $2 coin in = 1 point. For Bingo, every $1 buy in = 3 points, which will appear in your account within 24 hours of your visit.

When you go to spend your Premium Gift Gallery points, 400 points = $1 towards Premium Gift Gallery.

You can start redeeming your points for a Premium Gift Gallery Card once you have accumulated 2,000 points. Every 2,000 slot points redeemed gets you a 2,000 Point Premium Gift Gallery Card, valued at $5 toward the Premium Gift Gallery.

Do my Premium Gift Gallery points expire?

No, Premium Gift Gallery points do not expire for the duration of the program.

Can I earn points at either or both Cannery casinos, and combine them on my premiumgiftgallery.com account?

Yes. You earn points at both Cannery Casino and Eastside Cannery, and can redeem for reward cards with points earned at each respective property.

Can my spouse/family member/friend and I sign up for the same Premium Gift Gallery account together?

Absolutely! Since you are entering the serial number on your Premium Gift Gallery cards into the gift portal, those cards can be combined as necessary to complete the purchase.

What if I am short on points and Premium Gift Gallery cards? Is there a way to add a personal credit card to complete my purchase?

At this time, Premium Gift Gallery is a C.A.N. Club points for gift card program only. Other forms of payment are not accepted.

What happens if I lose my Premium Gift Gallery card?

Premium Gift Gallery cards should be treated like cash. Once issued, they will not be replaced.

Does my table games, poker, bingo or race and sports book play count towards Premium Gift Gallery points?

Your Premium Gift Gallery points are accumulated on carded slot play and Bingo buy-in. However, from time to time, there may be special promotions for Premium Gift Gallery bonus point prizes awarded for non-Slot play.

How can I earn points faster?

Check with the C.A.N. Club and your casino host. There are occasional bonus earning days, and there may be 2x or 3x Premium Gift Gallery points issued for High Flyer and First Class players.

How long will it take for my gift to arrive?

Please allow up to 30 days for delivery. Most items ship within 2 weeks.

Will I receive tracking information on my shipment?

Yes. Your Premium Gift Gallery Reward account will be updated with shipping status, ship date and tracking for each of your gift orders.

What if I change my mind; can I return my gifts?

No. Once an order has been shipped you may not return it. Only damaged or defective goods can be returned within 10 business days of delivery.

What do I do if a gift arrives damaged or it is defective?

You may contact Premium Gift Gallery Customer Service at 888-313-2270 or support@premiumgiftgallery.com to request a Return Authorization. The request must be made within 10 business days of delivery. All gifts must be returned in their original packaging.

Can I ship my gifts to a different address than my house?

Yes. You may enter at time of check out the ship to address of your choice. It must be within the United States excluding Hawaii and Alaska.

Can I ship my gifts to a P.O. Box?

No. The ship to address provided must be a physical mailing address.

Can I ship my gifts to Hawaii or Alaska?

No. Hawaii and Alaska are excluded from delivering locations available within the reward program.

Can I ship my gifts to a foreign country?

No. Gift delivery is within the United States excluding Hawaii and Alaska.

How can I check my Premium Gift Gallery point balance?

You can check your point balance online at www.PremiumGiftGallery.com

How can I update the information on my account — address, email, phone number, etc.?

You can update your account profile online at www.PremiumGiftGallery.com

Can I transfer my available Premium Gift Gallery points to somebody else?

No. However, Premium Gift Gallery account holders may choose to share account information and/or Premium Gift Gallery cards. Must be 21 to use this site.

Will my Premium Gift Gallery account ever expire?

No. Only upon termination of program would your account expire. Cannery Casino reserves the right to alter or terminate the Rewards Program at any time for any reason.